Refund Policy

Effective May 26, 2026

A Good Seat publishes companion guides as digital products. Each guide is delivered electronically and accessible immediately at the point of purchase. Because the product is delivered the moment payment completes, all sales are final and digital downloads are not refundable, except in the circumstances below.

Technical Failure

If you experience a technical failure that prevents delivery of, or access to, the guide you purchased — for example, the download link does not work, the file is corrupted, or you do not receive the post-purchase email within 24 hours of your purchase — contact us and we will resolve the issue. If the issue cannot be resolved, we will issue a full refund.

Duplicate Purchase

If you accidentally purchase the same guide twice within a short window (typically within 14 days), contact us with the details and we will refund the duplicate.

Statutory Withdrawal Rights

We honor refunds where required by applicable law, including statutory withdrawal rights in jurisdictions that grant them for digital purchases.

How to Request a Refund

Email hello@agoodseat.com with: the email address used to make the purchase, the approximate date of purchase, and the reason for your refund request. We aim to respond within a week. For faster resolution, you can also request a refund directly through Gumroad’s customer support using the link in your purchase receipt.

Third-Party Processing

Refunds are processed through Gumroad, our payment processor. Once approved, refunds typically appear on your original payment method within 5 to 10 business days, depending on your bank or card issuer.

Contact

Questions about a purchase or refund? Email hello@agoodseat.com.